In the world of corporate travel, there has always been a gap. A gap between the moment a trip is booked and the moment the travelers return home safe.
For years, Travel Management Companies (TMCs) have focused on booking—getting the best rates for flights and hotels. But what happens during the trip? Who ensures the bus arrives on time? Who knows if the hotel room is clean? Who is watching over the VIPs when they are 5,000 miles away?
Enter TXM Connect.
Not Just Booking. Experience Management.
TXM Connect is not a booking engine. It is a Real-Time Experience Management Operating System.
It is the first platform designed to bridge the communication gap between the four critical players in every corporate trip:
- The Agency (The Planners)
- The Corporate Client (The Customers)
- The Captain (The Ground Staff/Tour Leader)
- The Vendor (The Hotels & Transport Providers)
By connecting these four pillars in real-time, TXM Connect turns a chaotic itinerary into a synchronized, safe, and high-quality experience.
How It Works: The 4-Pillar Ecosystem
1. The Agency Command Center 🎩
For the Travel Managers & Planners
Imagine a dashboard that looks more like Air Traffic Control than a spreadsheet.
- Live Status: See exactly which trips are active, which are pending, and which have completed events.
- The "Correction Loop": Instead of endless email threads, send a digital itinerary to your client. If they don't like a hotel, they click "Request Changes." You get an instant alert, fix it, and resubmit. Zero miscommunication.
- Crisis Management: Receive loud, instant SOS alerts if a Captain on the ground hits the panic button.
2. The Client Portal 🏢
For HR Managers & Corporate Approvers
Transparency builds trust. Your corporate clients get their own white-labeled portal (branded with your agency's logo).
- One-Click Approvals: Review complex itineraries and approve them instantly.
- "Happening Now" Widget: A live ticker showing exactly where their team is right now. "09:00 AM: Boarding Bus to Convention Center."
- Peace of Mind: They know you are watching, because they can see what you see.
3. The Captain App 🪖
For the Ground Staff
The hero of the operation. The Tour Leader or Driver no longer needs a binder full of paper.
- Magic Login: No passwords to forget. A simple 6-digit secure code grants access.
- Offline-First: Works in tunnels, basements, and remote areas without signal.
- Issue Reporting: If the bus is dirty or the food is cold, the Captain snaps a photo and logs it. The Agency sees it instantly and can fix it before the client complains.
4. The Vendor Portal 🤝
For Hotels & Transport
Stop playing telephone.
- Direct Assignments: Vendors see exactly what is expected of them.
- Chat: A dedicated channel to discuss specifics with the Agency. "Is the VIP vegetarian?" "Yes."
- Accountability: Service quality is rated and tracked, ensuring only the best partners get the next job.
Why "Experience Management" Matters
In the post-pandemic world, Duty of Care is not optional. Companies demand to know their employees are safe. They demand quality.
Old-school agencies react to problems days after the trip is over. TXM Agencies solve problems while they are happening.
- Eliminate "He Said, She Said": Everything is logged, time-stamped, and visible.
- Reduce Churn: Clients stay with agencies that provide visibility and safety.
- Scale Operations: Manage 50 active trips with the same team that used to manage 10.
TXM Connect is the technology that proves your agency's value. It turns logistics into your competitive advantage.
Ready to upgrade your agency? Contact us today for a demo of the TXM Connect platform.