Live Operational Intelligence

Real-time progress tracking from the moment the bus moves to the moment the final room check-out is completed. Every action, every issue, every resolution — visible, verified, and timestamped.

Critical Feature

Issue Escalation System

Problems don't wait for business hours. Neither should your response system.

  • One-Tap Issue Creation: Captains report instantly.
  • Auto-Routing: Alerts sent to the right vendor instantly.
  • Resolution Logs: Timestamped accountability.
Issue Escalation Chat Interface
Data-Driven

Vendor Benchmarking

Hotels, bus operators, and meal providers are ranked based on verified performance data — not promises or relationships.

Vendor Analytics Dashboard
Response Speed

How fast vendors acknowledge and resolve issues.

⚠️
Issue Frequency

How often problems occur with each vendor.

Rating Averages

Client-approved ratings across all trips.

Client Verification

All feedback verified by corporate clients.

You end up with data-backed vendor selection, not guesswork.

Verified Truth

Client-Approved Review Integrity

Clients approve reviews — but cannot edit. Your ratings become trustworthy, auditable KPIs.

How It Works
  1. Captain submits ratings and feedback
  2. Client receives approval request
  3. Client can approve or reject (not edit)
  4. Approved reviews become permanent record
Client Dashboard Verification
Multi-Stakeholder

Real-Time Team Coordination

Every stakeholder sees exactly what affects them — nothing more, nothing less.

Agency Command Center

  • All active trips at a glance
  • Live issue alerts
  • Vendor performance metrics
  • Client approval status
  • Revenue and operational analytics

Corporate Oversight View

  • Real-time trip progress
  • Issue notifications
  • Review approval queue
  • Vendor ratings visibility
  • Audit-ready reports

Vendor Resolution Console

  • Issue alerts (their properties only)
  • Resolution workflow
  • Performance dashboard
  • Rating trends
  • Improvement insights
Zero Friction

Trip Captain Console

Temporary access, no persistent accounts, zero friction. Captains get a clean, focused interface that disappears when the trip ends.

Access Model
  • PIN-based login: Email + Trip Code
  • Date-locked: Access only during trip dates
  • Status-locked: Auto-expires when trip completes
  • No registration: Zero onboarding friction
  • Auto-cleanup: Access revoked automatically

Security + Simplicity

Captains can't access other trips. Can't see vendor data. Can't approve their own reviews. Just execute, report, and move on.

Captain Dashboard Mobile View
Audit-Ready

End-to-End Audit Trail

Every action is logged, time-stamped, immutable. Complete operational transparency from start to finish.

What Gets Logged
  • Trip creation and modifications
  • Captain login and actions
  • Issue creation and resolution
  • Rating submissions
  • Client approvals/rejections
  • Vendor responses
Audit Capabilities
  • Complete timeline reconstruction
  • User action tracking
  • Response time analytics
  • Compliance verification
  • Dispute resolution evidence
  • Performance accountability

When questions arise, you have answers. When disputes occur, you have proof.

Ready to Transform Your Operations?

See how TXMCONNECT brings accountability to every trip.

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